Cartita.← Back to home

Last updated June 12, 2026

Terms & Conditions

Effective Date: June 12, 2026 · Last Updated: June 12, 2026

These Terms & Conditions (the "Terms") are a legally binding agreement between you and Santiago Sánchez, an individual operating the Cartita service from Montevideo, Uruguay (the "Operator," "we," "us," or "our"). They govern your access to and use of the Cartita iOS application, the cartita.co website, and any related services (collectively, the "Service").

By creating an account, accessing, or using Cartita, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

1. What Cartita Is

Cartita is an anonymous letter exchange. Users write letters about their feelings and experiences, send them to be read by anonymous strangers, receive letters written by other users, and may exchange anonymous replies. Identities are hidden between users; however, content is stored on our servers and may be reviewed by us for safety and moderation. Cartita is an emotional-expression and connection product. It is not a mental health service, crisis service, dating service, or professional service of any kind (see Section 8).

2. Eligibility — 18+ Only

You may use Cartita only if you are at least 18 years old (or the age of legal majority in your jurisdiction, if higher) and are legally capable of entering into a binding contract. By using the Service, you represent and warrant that you meet these requirements. We may suspend or terminate any account we reasonably believe belongs to a person under 18, and we may request reasonable evidence of age. The Service is void where prohibited by law.

3. Your Account

3.1 Registration.You must create an account using Sign in with Apple (the only supported sign-in method) and choose an anonymous username. You may use Apple's "Hide My Email" feature if you prefer not to share your email address with us. You agree to keep your Apple ID and device secure.

3.2 One person, one account. Accounts are personal and non-transferable. You may not create accounts for others, share your account, create multiple accounts to evade restrictions, or use another person's account.

3.3 Responsibility. You are responsible for all activity that occurs under your account. Notify us at santiago@cartita.co immediately if you suspect unauthorized use.

3.4 Username and profile. Usernames and profile content must comply with Section 5. We may reclaim, change, or require you to change a username that violates these Terms, infringes rights, or impersonates others.

4. Anonymity and the Nature of the Service — Important Acknowledgments

By using Cartita, you understand and agree that:

  • Your letters are sent to strangers. Content you send is delivered to and read by other users whom you do not know and whose identity, intentions, character, age representations, and behavior we cannot verify.
  • Your content is not private or confidential. Letters and messages are, by design, shared with other people. Recipients may screenshot, copy, or share your content outside the Service. We cannot control or undo this.
  • Anonymity is between users, not from the Operator. Your content is stored on our servers, associated with your account, and may be reviewed for moderation, safety, legal compliance, and support. Cartita is not end-to-end encrypted.
  • Do not self-identify. You are strongly advised not to include your real name, contact details, address, social media handles, financial information, or any other identifying information in your letters or messages.
  • No verification of users. We do not run identity or background checks. Anyone you interact with may misrepresent themselves.

5. Acceptable Use and Code of Conduct

Cartita exists so people can express genuine feelings safely. The following rules are strictly enforced. You agree NOT to create, send, post, or share content, or engage in conduct, that:

5.1 Harms or targets people

  • Harasses, bullies, intimidates, demeans, or abuses any person;
  • Contains hate speech or promotes hatred, violence, or discrimination against people based on protected characteristics;
  • Contains threats of violence, death threats, or incitement to violence;
  • Stalks another user or attempts to harass someone across accounts.

5.2 Sexual content and minors

  • Contains sexually explicit, pornographic, or sexually suggestive material; Cartita is not a platform for sexual content, sexting, or solicitation;
  • Sexualizes, exploits, or endangers minors in any way. This is zero-tolerance: such content will be removed, the account permanently banned, and where appropriate reported to law enforcement and/or child-safety authorities together with associated account information;
  • Requests or sends nude or sexual images, or attempts to move conversations toward sexual exchanges.

5.3 Privacy and identity

  • Discloses another person's private or identifying information without consent ("doxxing");
  • Impersonates any person or entity, or misrepresents your affiliation;
  • Attempts to identify, locate, or unmask other users.

5.4 Self-harm and dangerous content

  • Promotes, encourages, glorifies, or provides instructions for suicide, self-harm, or eating disorders. (Honest expression of your own struggles is permitted — but content that encourages others to harm themselves is prohibited);
  • Promotes or facilitates violent extremism, terrorism, or criminal organizations;
  • Provides instructions for weapons, explosives, or other content intended to facilitate serious harm.

5.5 Illegal and deceptive activity

  • Is illegal, promotes illegal acts, or facilitates the sale of illegal or regulated goods;
  • Constitutes fraud, scams, phishing, pyramid schemes, or solicitation of money;
  • Infringes any copyright, trademark, right of publicity, or other intellectual-property right.

5.6 Spam and platform abuse

  • Constitutes spam, chain letters, mass unsolicited messages, advertising, or commercial solicitation;
  • Uses bots, scripts, scrapers, or automated means to access the Service or harvest data;
  • Attempts to probe, disrupt, overload, reverse-engineer, or compromise the Service, or to circumvent moderation, rate limits, bans, or access controls;
  • Manipulates features in bad faith, including filing knowingly false reports.

6. Moderation, Reporting, and Enforcement

6.1 Right to review and remove. We reserve the right (but, except where required by law, not the obligation) to monitor, review, screen, and moderate content by human and/or automated means. We may remove, refuse to deliver, or restrict any content at any time, at our sole discretion, with or without notice.

6.2 No pre-screening guarantee. We do not and cannot review all content before it is delivered. You may encounter content that is upsetting, offensive, or violating despite our efforts.

6.3 Reporting and blocking. The App provides tools to report content or users and to block other users. We review reports and take action we deem appropriate, which may include content removal, warnings, suspension, permanent bans, and device- or identifier-level restrictions to prevent ban evasion.

6.4 Cooperation with authorities. Where we believe content or conduct presents a credible risk of serious harm, involves the exploitation of minors, or is otherwise unlawful, we may preserve relevant data and report it to law enforcement or other competent authorities, as permitted or required by law.

6.5 Appeals. If you believe we made an enforcement mistake, contact santiago@cartita.co. We will review in good faith, but all enforcement decisions remain at our sole discretion to the maximum extent permitted by law.

7. Your Content and License to Us

7.1 Ownership.You retain ownership of the letters, messages, and other content you create ("User Content").

7.2 License. To operate the Service, you grant the Operator a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, process, adapt, translate, publish, transmit, display, and distribute your User Content for the purposes of operating, providing, securing, moderating, improving, and promoting the Service. We will not sell your letters or use them in external advertising that identifies you.

7.3 Duration. The license continues while your content exists on the Service, and survives account deletion only to the limited extent necessary for copies already delivered, moderation records, backups, and legal compliance.

7.4 Your warranties.You represent and warrant that you own or have all necessary rights to your User Content, and that it does not violate these Terms, any law, or any third party's rights.

7.5 Feedback. If you send suggestions or feedback, we may use them without restriction or compensation.

7.6 Other users' content. Cartita grants you a personal, limited, revocable, non-transferable right to view content delivered to you, solely for personal, non-commercial use. You may not screenshot-and-publish, scrape, republish, sell, or exploit other users' content outside the Service.

8. Safety Disclaimers — Cartita Is Not a Mental Health or Crisis Service

Please read this section carefully.

8.1 Not professional services. Cartita is a platform for personal expression and anonymous exchange between ordinary people. It is not a mental health service, therapy, counseling, medical service, crisis intervention service, hotline, or professional advice of any kind.

8.2 Other users are not professionals. Letters and replies are written by anonymous strangers. They are not vetted, trained, licensed, or supervised. Responses may be unhelpful, inaccurate, insensitive, or harmful. Never rely on the Service or its users for decisions about your health, safety, or wellbeing.

8.3 If you are in crisis, seek real help. If you are experiencing a mental health crisis, having thoughts of suicide or self-harm, or are in danger, do not rely on Cartita. Contact your local emergency number, a crisis hotline in your country, or a qualified professional immediately. Cartita is not monitored in real time and cannot respond to emergencies.

8.4 Interactions at your own risk. You are solely responsible for your interactions with other users. To the maximum extent permitted by law, the Operator is not liable for the conduct, content, statements, or actions of any user, online or offline, or for any harm arising from interactions or content on the Service. Never share identifying information, and never arrange to meet or move conversations off-platform with people you met anonymously.

9. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE — INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT CONTENT IS ACCURATE, APPROPRIATE, OR SAFE; OR THAT DATA WILL NOT BE LOST. YOU USE THE SERVICE AT YOUR OWN RISK. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the above exclusions apply to the maximum extent permitted.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

10.1 IN NO EVENT WILL THE OPERATOR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS.

10.2 THE OPERATOR IS NOT LIABLE FOR: USER CONTENT OR THE CONDUCT OF ANY USER OR THIRD PARTY; UNAUTHORIZED ACCESS TO YOUR DATA; SCREENSHOTS OR OFF-PLATFORM SHARING OF YOUR CONTENT BY OTHER USERS; SERVICE INTERRUPTIONS OR DATA LOSS; OR ACTS OF THIRD-PARTY PROVIDERS (INCLUDING APPLE, SUPABASE, ONESIGNAL, AND REVENUECAT).

10.3 Cap.THE OPERATOR'S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF: (a) THE AMOUNTS YOU PAID TO US (THROUGH APPLE) IN THE TWELVE (12) MONTHS PRECEDING THE EVENT; OR (b) FIFTY US DOLLARS (USD $50).

10.4 Essential basis. These limitations are fundamental elements of the bargain. Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, or affects non-waivable consumer rights in your jurisdiction.

11. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Operator from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: your User Content; your use or misuse of the Service; your violation of these Terms or of any law; your violation of any rights of another person; or your interactions or disputes with other users. This obligation survives termination of these Terms.

12. Subscriptions, Billing, and Apple Terms

12.1 Premium subscription. Some features require a paid, auto-renewable subscription ("Premium"). Prices, billing periods, and any free trial are displayed in the App at the point of purchase and may vary by region.

12.2 Billing through Apple. All purchases are processed by Apple through your Apple ID via In-App Purchase. We do not collect or store your payment card details.

12.3 Auto-renewal. Subscriptions renew automatically for successive periods of the same length at the then-current price unless cancelled at least 24 hours before the end of the current period.

12.4 Free trials. If a free trial is offered, any unused portion is forfeited when you purchase a subscription. If you do not cancel at least 24 hours before the trial ends, the paid subscription begins automatically.

12.5 How to cancel. Manage or cancel anytime in Settings → [your Apple ID] → Subscriptions → Cartita, or via the App Store. Deleting the App or your Cartita account does not cancel your subscription.

12.6 Refunds. Because Apple processes all payments, refunds are handled exclusively by Apple at reportaproblem.apple.com. We cannot issue refunds for App Store purchases.

12.7 Price and feature changes. We may change subscription prices or included features. Price changes apply prospectively in accordance with Apple's rules.

12.8 Entitlements. Premium access is validated via Apple and RevenueCat. If a purchase cannot be validated, is refunded, charged back, or is fraudulent, we may revoke the associated access.

13. Apple App Store — Required Terms

These Terms are between you and the Operator only — not with Apple Inc. Apple is not responsible for the Service or its content. You acknowledge and agree that:

  • Your license to use the App is limited to a non-transferable license to use it on Apple-branded devices you own or control, as permitted by the Apple Media Services Terms;
  • Apple has no obligation to furnish any maintenance or support;
  • In the event of any failure of the App to conform to a warranty, you may notify Apple, and Apple will refund the purchase price (if any); Apple has no other warranty obligation;
  • Apple is not responsible for addressing any claims relating to the App, including product liability and regulatory claims;
  • The Operator (not Apple) is responsible for investigating and defending third-party intellectual-property claims;
  • You are not located in an embargoed country or on any U.S. Government list of prohibited or restricted parties;
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you;
  • You must comply with applicable third-party terms when using the App.

14. Intellectual Property of the Service

The Service — including the App, its design, branding, name, logo, text (other than User Content), graphics, and software — is owned by the Operator or its licensors and is protected by copyright, trademark, and other laws. Except for the limited license to use the App, no rights are transferred to you. You may not copy, modify, distribute, sell, lease, or create derivative works of any part of the Service.

15. Termination and Suspension

15.1 By you. You may stop using the Service at any time and delete your account in-app. Remember to cancel any active subscription separately via Apple.

15.2 By us. We may suspend, restrict, or terminate your access, or remove your content, at any time, with or without notice, if we believe you have violated these Terms, the law, or the safety of the community. For zero-tolerance violations, termination will be immediate and permanent.

15.3 Effect. Upon termination, your license to use the App ends. Sections that by their nature should survive continue to apply. No refunds are owed upon termination for violations of these Terms, except where required by law or by Apple's policies.

15.4 Discontinuation. We may modify, suspend, or discontinue the Service at any time. As a service operated by a single individual, Cartita may change or end; we will make reasonable efforts to provide advance notice of permanent discontinuation.

16. Changes to These Terms

We may revise these Terms from time to time. The "Last Updated" date reflects the latest version. For material changes, we will provide reasonable advance notice through the App and/or by email. Your continued use of the Service after the effective date constitutes acceptance.

17. Governing Law and Disputes

17.1 Governing law. These Terms are governed by the laws of the Oriental Republic of Uruguay, without regard to conflict-of-law principles.

17.2 Jurisdiction. Subject to Section 17.3, the courts of Montevideo, Uruguay shall have jurisdiction over any dispute arising out of these Terms or the Service.

17.3 Consumer rights. If you are a consumer with a non-waivable right to bring claims in your local courts or under your local law, nothing in this Section deprives you of that right.

17.4 Informal resolution first. Before filing any claim, you agree to contact us at santiago@cartita.co and attempt in good faith to resolve the dispute informally for at least 30 days.

17.5 Time limit. To the extent permitted by law, any claim arising out of the Service must be filed within one (1) year after the claim arose, or be permanently barred.

18. General Provisions

18.1 Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and the Operator regarding the Service.

18.2 Severability. If any provision is held invalid, it will be enforced to the maximum extent permissible and the remaining provisions will remain in full force.

18.3 No waiver. Our failure to enforce any right or provision is not a waiver of that right.

18.4 Assignment. You may not assign these Terms. We may assign them in connection with a transfer of the Service, and they will bind successors.

18.5 Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

18.6 Language. These Terms may be provided in English and Spanish. In case of conflict, the English version controls, except where the law of your jurisdiction requires otherwise.

18.7 No relationship. Nothing in these Terms creates any partnership, employment, agency, or fiduciary relationship between you and the Operator.

19. Contact

Operator: Santiago Sánchez (individual), Montevideo, Uruguay
Email: santiago@cartita.co
Website: https://cartita.co

← Back to home